Doctle is an online medical advisory service. You can seek second opinion/advice regarding a Diagnosis, Therapy, Procedure, etc. through Doctle. Doctle Team also specializes in finding a fruitful approach to long standing health problems. Moreover it can also be used to store your health profile and reports for convenient access and sharing.
While there are many free & paid question-answer services online, Doctle offers a more in-depth analysis based service for issues that require more time and thought. Infact Doctle is a next-generation service conceived to address the short comings of these QA Services after running one such service for almost a decade.
Doctle as of today is designed to handle elective calls where you/subject has time to decide over the future course of action. As the interaction is iterative in nature and involves parties separated by distance and time-zones, it is highly recommended not to utilize our services in times of emergency. Moreover the central concept behind Doctle is to help you and your Doctor throw more light over the problem at hand by taking a critical approach. So its best to see your doctor personally before approaching Doctle. Your doctor's inputs regarding the problem are valuable for our approach. In case you haven't yet seen a doctor, please feel free to utilize our services, but do consult your doctor at the earliest.
Doctle assesses each doctor on three premises namely qualification, experience and attitude before recruiting them onto its panel. All specialists and doctors working for Doctle hold a recognized and accredited degree in their respective countries for their respective specialties. This is the minimum requirement. Over and above that the doctors are assessed for their attitude towards unconventional medical practice such as online medical consultation, etc. If they demonstrate enthusiasm and compassion even in these situations, they are taken up as reviewers first and then promoted to give responses at a later point of time. This ensures that our services deliver dependable advice reliably. Even after they are recruited into Doctle panel they are continuously monitored to maintain quality of service.
Specialists associated with Doctle are highly experienced senior professionals and conserving their time and energy is of prime importance to Doctle. Given the process of online consultation, it takes time to aggregate all the required information from you to get the full picture. Usually this job is handled by assistants to specialists in regular hospitals. Similarly on Doctle specially trained doctors collect information from you and prepare the profile for presenting it to specialists. Initial screening and classification is also done in this step to avoid unnecessary consultations and costs. We also decide on the right set of specialists to consult to successfully resolve your issues in this step.
After you receive response from a doctor for your consultation, if you need any further clarification/information or if the doctor has requested further details, then you can create Followup/Referral Followup consultation to reach the doctor again. Followups for a consultation are free for 15 days from the date of consultation and are charged as per existing fees after that.
After you make an initial consultation with a Primary Physician on Doctle®, he/she might recommend you to consult a specialist available through Doctle. For referring your case and consulting a specialist, you need to create Referral Consultation and pay the required fees. As with ordinary consultations, followups are also free for Referral consultations for a period of 15 days from the date of Referral Consultation. After that Referral Followups are chargeable at normal rates.
One of the reasons behind Doctle is to eliminate bias in decisions made by doctors while approaching the problem at hand. So we have standardized the interaction and protocol used by Doctle. Infact atleast two doctors are involved in every step and the process is fine tuned to overcome any bias by each doctor. Doctle does not just connect you to a doctor but it connects you to a pool of doctors following a set of standards and processes. So in effect Doctle becomes your doctor.
Each consultation / followup usually takes around 2-3 working days to receive a reviewed response. The turn around time greatly depends on the complexity of the case and we encourage our doctors to spend as much time as necessary to arrive at a conclusion.
Doctle does not disclose any information to third parties not involved in the core-processes. Moreover Doctle portal uses SSL technology to protect your data while it travels over the Internet between your browser and our servers. Information will only be made available to the concerned personnel/doctors who are handling your consultations.
We understand your concerns and have partnered with PayPal®, the most trusted name on Internet for payments. Payments and related transactions are completely handled by PayPal® and we do not store any sensitive information with us.
We are confident about the value of services made available through Doctle and are offering a risk free way to try Doctle. Incase you are not satisfied with our services kindly contact `Support` and we will re-process your consultation. If you are still not satisfied then we will refund the last transaction you made with Doctle if the claim is raised before 15 days from the date of transaction.
Doctle offers free Health Profile and Health Information storage services on its portal. You can use the `My Profile` section in `My Doctle` to store your health profile even if you are not using consultation services with Doctle. You can then print and email your profile as required. To store your reports on Doctle, use the `New Report` section in `My Doctle`. Once you submit your report, it cannot be edited. You can then print and email your reports as required.